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NEW Customer Center for Current and Future Partners!

In an effort to better serve our ROQ Family of apparel decorators, we have launched a new and improved Customer Center. Powered by Oracle NetSuite, the new ROQ Customer Center will simplify how You submit a service request, view equipment information, receive estimates and sales orders, pay invoices, and more!


Customer Center Features

If You’re a current ROQ #PartnerInPrint, please click here to gain access (if You're not the correct person to manage this access for Your company, please share this blog with them so we can be sure to get You set up properly). Please follow the instructions provided to establish access. For security reasons, we cannot do this for You. If You had access to our earlier Service Portal, You'll need to reset Your access to ROQ's new Customer Center.


Once You gain access, click around and acquaint Yourself with the system. You’ll notice You can view Your full transaction history, machine details, and have a


Logging into Customer Center

much easier process for submitting Service Requests. Some history will be transitioning from the old system to the new in the following weeks, so don’t fret if You don’t see that.


Rest assured that any open Service Requests or Orders will not be impacted. Thank You for Your understanding and for the opportunity and privilege of being #YourPartnerInPrint!



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INDUSTRY

Our
Partners

Early on, we made a conscious decision to eradicate the word "customer" from our vocabulary. ROQ.US has no customers -- we only do business with Partners.

A customer is someone on one end of a transaction, but a Partner is a companion. A Partner is an ally.

 

A Partner is a trusted friend who is invested in the journey with you. That long-term camaraderie is what we aim to provide for our Partners.

As we continue to roll out the green carpet for you, we're honored to introduce you to our current roster of ROQ.US Referral Partners. These industry leaders are valued ROQ.US family members as You are and we're excited to bring You together with them to reinforce the product/service muscle behind your operation.

Distributing Partners

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